Our products are in Japanese Sizes. Please consider ordering one size above what you normally wear.
Example: If you wear a size M shirt, purchase a size L.
Here is a size guide for Kaitama's products in Japanese sizes.
Refer to this size guide if the product starts with a size small.
Refer to this size guide if the product starts with a size medium.
Sneakers Size Guide:
- Size 39 = US 6 - 6.5
- Size 40 = US 7 - 7.5
- Size 41 = US 7.5 - 8
- Size 42 = US 8.5 - 9.5
- Size 43 = US 9.5 - 10.5
- Size 44 = US 10 - 11.5
Hats are one size only and come with an adjustable strap back. Cloth masks are also one size fits all.
If you're making a return, it means we've done something wrong! We will send a free hat of your choice as a way of our apologizes to you along with a full refund for the disatisfaction. Customers have 15 days to initate a return. A shipping label will be provided to you to ship back to us.
All orders are shipped out of our warehouses within one to three days. If your parcel gets lost in transit, it's not your fault! We'll issue you a full refund and resend your product, guaranteed.
Estimated shipping times:
Canada: 12 - 24 business days.
USA: 7 - 14 business days.
Australia: 5 - 14 business days.
Europe: 8 - 14 business days.
Rest of the World: 14+ business days.
Our checkout is SSL encrypted to ensure sensitive information is kept confidential. All information collected through our website is used solely to fufill your order.